We're delighted! The
organisation Best Customer Experience
Institute with headquarters in many
different countries, which task it is to evaluate and reward the
practice in the field of Customer Care and the excellence in the
treatment of the client, awarded us with
the Best Customer Experience Award
2012 in the category of alimentation in eCommerce.
The best of it is that we didn't even know to participate
in that competition. 2.000 persons selected 500 brands -
among them Uvinum. Therefore we compited with
brands and labels as Caprabo or our friends of Ulabox. And we
won! In the global analyisis of the research we obtained even
better results than very big labels and services as Lastminute or
El Corte Inglés. .. and others. Of course everything is relative,
but the most important thing is that we were analyzed by the same
users and a specialized company.
Nearly 30.000 clients trusted on us since we
have been acting as a marketplace for 2 years now and are selling
wines, distillates and gourmet products. These years have been
intense, but we have improved our service quality a lot but
there are still lots of things to do. Most of our customers
are satisfied but we also receive some queries. This price helps
us to trust even more on our skills and to continue growing.
Thanks to all for this great gift!
And of course many thanks to our Customer Care
team (Maria, Miguel, Giulia and Concetta) and the rest
of the team of Verticomm- Uvinum who have made this price
possible. Thank you!